FAQs

1. Is it safe to have a ramp like this?

Yes. Our standard ramps are custom designed to fit step heights between 2” and 9”. They are made of wood and an average-sized ramp for a 6” step height weighs around 30 lbs. The ramps are treated with high-grade exterior paint with a non-slip additive and come with two rope handles so they can be easily transported. Our ramps are made to have a 1:6 rise to run slope ratio, so for every 1” of step height the ramp design length increases by 6”. Our design has gone through years of trial and error and results in a ramp that most find comfortable to deploy and use.

2. Are we legally allowed to put this ramp in front of our business?

That depends on the local bylaws, ordinances, building codes and other laws in your community, which we encourage you to review. In our experience (in the Greater Toronto Area of Ontario), since this is a portable ramp, you do not need a permit as you typically would for a fixed ramp.

The ramp is not intended to be a permanent fixture and should only be used when required. When in use, the ramp should be level and flush against the step with no gaps present. When the ramp is not in use, it should be stored in a safe location.

Anyone acquiring a StopGap ramp enters into an agreement with StopGap that clearly states that they take on the responsibility and any risk associated with using the ramp. Similarly, the agreement states that the ramps are not to be left out on the sidewalk in front of a storefront when not being used under supervision. StopGap can provide business owners with a small window sign so that anyone requiring the ramp will know that there is one available and that it can be requested for use.

3. Do StopGap ramps meet the building code requirements where they are installed?

The ramp is not intended to be a permanent fixture and should only be used when required. When in use, the ramp should be level and flush against the step with no gaps present. When the ramp is not in use, it should be stored in a safe location.

While you will need to review the local bylaws, ordinances, building codes and other laws in your community, in our experience (in the Greater Toronto Area of Ontario), a temporary ramp typically does not need to adhere to building codes as it is not a permanent structure; it is simply a device.

4. Who is legally responsible for the ramps once they are implemented?

Anyone acquiring a StopGap ramp enters into an agreement with StopGap that clearly states that they take on the responsibility and any risk associated with using the ramp.

5. How much does a ramp cost?

Our standard ramps cost between $280 to $460 and our CafeTO curb ramps cost between $320 to $470. There may be additional charges depending on the delivery preference selected. Visit the Ramps on Request section of the website for more information or to submit a ramp request and we’ll get back to you with a quote!

6. Can I get a charitable tax receipt for my donation?

You bet, StopGap Foundation is a registered charity!

Interested in making a donation? Thanks for offering your support! Visit our secure online donation page to make a contribution! Know that your donation will be put to good use furthering our awareness-raising messages across Canada.

7. Can I get a custom colour?

We offer four standard colours – vibrant red, yellow, green, and blue. At this time, we are not able to offer other custom colours.

8. When can I expect to receive my ramp?

You can expect to receive your ramp within 2-6 weeks after you have completed payment for your order. We’re a very small team working hard to get more ramps to more steps, so please bear with us!

9. Is it still worth getting a ramp if the bathroom is not accessible?

Yes! Absolutely! We recommend that a business owner make all info regarding accessibility available somewhere (website, social media, storefront window, AccessNow app, etc.) so that whoever is inquiring can easily get the answers they need and be informed. The important thing with this issue is to simply allow someone access into the space. If a washroom or countertop is not accessible, then access to the proper information will allow those people in need of such amenities the opportunity to plan their visit to the venue accordingly.

10. What about multi-stepped entryways and permanent ramps?

Multi-stepped conditions and permanent building code compliant ramps are outside the scope of our operations. Depending on your location, we may be able to connect you with a supplier of a suitable product or local builder. Please send a photo showing the entire entryway to info@stopgap.ca, and we’ll help as best we can!